Service Description

IT support refers to any technical assistance offered to either individuals or companies in support of hardware or software. It typically focuses on helping a user troubleshoot a specific problem. To offer this support, a tech support agent will often require sensitive access to the user’s (or organization’s) network or device. This means it is important to have adequate security controls in place, such as privileged access controls, password management, remote access security, session management, etc. These will enable tech support to securely and productively do their job without creating security exposures, increasing threat vectors, and creating elevated risk. We provide best IT support for your business.
Break-fix support, where the outsourced company remotely fixes issues with your computers or network as they arise
Proactive support, where the outsourced IT team is monitoring your hardware and software to prevent system outages in your network
Fully managed support, where all of your IT support and maintenance needs are outsourced to your provider Most often, organizations outsource their tech support to offer a comprehensive level of support while cutting costs, to leverage third-party IT support certifications, to free up their resources to focus on the business’s key objectives, or when they need access to 24-7 support.